New Step by Step Map For empire today reviews

The carpet continue to is just not carried out. The installers arrived out late within the day they ended up scheduled and arrived with the wrong carpet rather than more than enough of it. We experienced to own substantial discussions with many people from Empire to have the correct carpet and One more installation day.

My sister in legislation drove above just after I still left the two installers in my dwelling “On your own” for 25 minutes, which ended up becoming a huge slip-up. My Puppy was locked in the rest room and a candle was damaged with glass around. I had explained to the installer that I couldn't do just about anything about my Pet dog and never to make use of the garage to go out and in, so he advised my sister in regulation which the Pet stored trying to get out via garage.

She remaining another voicemail and place in an escalation ticket…to which I waited 24 hrs and known as once more. Another voicemail was left (evidently the Milwaukee/Chicago Business has no person which will respond to a mobile phone as I haven't, in all my phone calls achieved a Reside particular person) and a further escalation ticket was filed for immediate phone back again. I was at last contacted and an set up day was scheduled for today.

So I had a friend appear above the home that monday for being there whenever they came. But every time they take away the remainder of the old laminate that was there prior to they uncovered some dampness from when my ice maker leaked(that may be what commenced all this) So i had the restoration firm come out and dry the floor for several far more days. Called Ryan back and that is a dilemma it by itself he under no circumstances phone calls you again or answers his cellular phone till

May possibly 1, 2018 at four:06 pm Shame Disgrace Shame to Empire Today…. the usage of inexperienced laborers to install tile. We had the tile set up last week and nonetheless have not read again from a supervisor or inspector on all the issues. Actually on day a person the tile installer looked as if it would determine what he was performing but he didn’t return the next working day and still left it up to two inexperienced laborers to finish.

We’re unhappy to recognize that you keep on being unsatisfied, and recognize that this has become a irritating experience in your case. We’ll continue on to review your worries, and we’ll be in touch along with you shortly.

We regret to listen to that the tile installation didn't satisfy your anticipations. Your pleasure is crucial to us, and we’ll be subsequent up with you Soon to debate a resolution.

Fully unacceptable. Empire should do a far better work making certain that their subcontractors are good and get The task finished within the day it can be promised.

Oct five, 2018 at eleven:sixteen am Indeed I'm composing to Permit you already know my disappointment with your business initial off my install didn't take place yesterday my home is completely tore down for this set up I used to be explained to the installers would return first thing this early morning and they didn't now I’m instructed they can’t get it done until finally Tuesday my query is how have you been looking after your prospects I’ve invested about $7,000 to your organization and also have not been glad up to now now my household is in overall disarray because of the set up yesterday that didn’t take place and now I’m with out a mattress and everything who will resolve this problem And just how swift am i able to get it accomplished

Dye large amount didn't match. They had to exchange the many carpet. This time, freshly painted baseboards all marked up and in need of repainting they usually chipped a superb dimension piece of rest room tile that borders the carpet. They in no way advised me and glued it down and stuffed the seam with carpet fibers to appear like grout. Right after sending pictures to Empire, they scheduled a tile repair service for today. Received the decision at eight:28 this early morning that they were on their way. I went to the home, waited three hrs and right after four phone calls to customer care I used to be explained to by a supervisor which i was to start with in the schedule and also the restore individual was not answering their cell phone. We are click here each annoyed. Then I was informed that Empire was sending again the exact same poor installers, who experienced botched the first install, hid ruined more info baseboards and damaged tile on the second set up. I do not Assume so. Now they will not give me a slim window to come back on a foreseeable future date with diverse installers. This is by far probably the most discouraging practical experience by using a contractor in my life. Empire, remember to help and rectify.

Doing the job familiarity with house advancement codes, permitting and licensing prerequisites Knowledge with product just take-offs and estimating competency

We’re saddened to listen to that you're feeling by doing this, and guarantee you that your pleasure is crucial to us. We’ll be pursuing up with you before long to debate your issues.

November six, 2017 at 11:58 am We ordered a carpet for our lessen degree, a 12 months afterwards we started off noticing carpet rolls so i named Empire Today to discover should they could have their installers return to tighten up the House. The customer service agent gave me a affirmation selection and advised me that Steve Fulbright would contact me back to setup an appointment with me to come out to see the carpet.

I want a date along with a set time for another intended appointment And through the weekend because I can’t manage waiting all over all day for No one to point out up or simply call and even return a connect with .

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