Hence the calls Along with the timing are just for entertaining? I sat listed here ALL day waiting around, he at last came at four:thirty. He stated he informed Empire he could be here late afternoon to ensure implies they were lying to me.
We sense your irritation and sincerely regret to hear which you ended up inconvenienced by this matter. We’ll be in connection with you quickly to to debate your expertise, and begin working towards a solution.
The carpet installers didn't survey their working space prior to making their determination or they would have discovered another entrance they could have used.
August fifteen, 2018 at twelve:09 pm Good morning. I am composing to complain a couple of botch tile occupation which i had accomplished on my two bathrooms in April 2018. The job took just about a few days, the contractor took each of the products that I assumed I ordered and my commode was changed improperly. To create matters even worse I seen in June 2018 that my grout was cracking in my bedroom bathtub– assumed not way too much over it right until July 2018 After i found large bit of gout was cracked in my main toilet and another lavatory, not to mention the ground was unleveled. It took me three weeks to acquire a seller out ( immediately after various tries only to be instructed he was on trip). When he arrived he claimed that the floor was unleveled Which quite a few of your tiles would wish to get taken out and replaced so that you can fix.
I started calling in Sept/October 2017 to the alternative. Nobody would return my simply call. I known as Trevor right and he called Kim in CS and she referred to as me back inside of a working day and left a information. It took multiple phone calls and two weeks for her to return my connect with.
two. The floating floor has now divided in the seams in two distinct locations. I want rapid reaction on this example be sure to.as I am concerned this is happening.
I website have ten reference numbers this year on your own ..and none happen to be dealt with . So far as hearing from any one at Empire…very good luck as they seem to get pleasure in disregarding any issue .Will not Invest in Anything at all FROM EMPIRE !
– I identified as customer service and someone was despatched to evaluate. He arrived, and assumes there was a fabric defect while in the trim. He also noted the set up work was not performed pretty well as you'll find pencil marks and inadequate angle cuts in lots of regions of the trim.
Now that it has taken a few weeks to deal with the rile cement is tough generating a multitude to repair. Teo days in the past they took up some tile, but can not place new down due to the cement which makes it way too higher
We know delays are irritating, and we sincerely apologize for your inconvenienced that this has prompted. We’ll be adhering to up with you shortly to even more focus on the completion within your installation.
Mend people have continually been cancelling and might’t appear to get out to her dwelling for service. They phone and by no means display up.
Initial thing he suggests is 'oh properly, with laminate, from time to time it does this, perhaps you might have moisture'. I identified that he's the one that exam the dampness when he did the installation and experienced confirmed it was fantastic. I reminded him of the and he claimed 'oh yeah, there was no situation'. While he explained he would fix The three or four planks with the place divider but identified 3 other locations that it's beginning to occur said "this seems like maybe it's the flooring". He also stated they cut and measured all the things wonderful even so the Room could have contracted? What does that even suggest? My house is SHRINKING? I mean give me a break. I can not make your mind up if Empire is an entire Fraud or they really are that inept for the service and products they provide! $eleven,000!!! This wasn't a little occupation. This was an Financial commitment. I've identified as endless times. I've finished every thing I am able to think of.
So now I am here with anything from my closets out on my balcony and we’re expecting rain so I needed to go out to order tarps to test to safeguard every little thing and I’m now needing to choose time off Focus on Monday to the kitchen install and HOPE that they actually display up and do The work this time.
We're thrilled to hear that the concerns were being tackled within a well timed fashion, and that your In general installation was a success!